We are currently shipping to the following countries:

The United States, Canada, United Kingdom, Mexico, Australia, Austra, Belgium, Brazil, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Sweden, Switzerland, Turkey, Ukraine

Please contact us in case you don't see your country above.

 

Delivery periods

Different shipping rates may apply depending on the product you order.

MADE IN USA:

Simply put a maximum time frame of 16 days. However many of our orders historically ships between 3 to 5 business daysDuring HOLIDAY times there may be delayed shipments. Thus, in rare circumstances, it may take a few days longer.

Note: Unfortunately at this point in time the 30x40inch canvas is only available within the US, UK, and Canada.

Please make sure to reach out to us in the event that you experience a longer than usual wait time. Our customer service team will always respond within 24 hours! info@room-frames.com. We also have live chat available on the website, feel free to contact us anytime.

MADE IN ASIA:

 *Please note that for international orders, not all tracking events may be represented in real time and this sometimes makes a shipment appear to be "stuck" at a certain place/event. When shipping internationally, you should factor in delays due to customs and hand-offs to local carriers. 

More Info:

International Customers (outside of the USA) are responsible for paying customs duties/taxes to their individual governments when the product arrives at their destination country. 

Very rarely, products get lost in transit! When they do, it's up to you to notify us so we can help you out! Please REACH OUT if this ever happens. We'll do everything we can for you. Reach us at info@room-frames.com

 

Processing: 

  • On average processing takes 2-4 business days. These products are handmade to order and are high quality and thus take time to produce.
  • Delays may occur based on orders being placed on holidays or weekends. 
  • Packages will arrive within the estimated time stated above after it has been processed.  

Tracking: 

  • We update tracking information as soon as the label for the order is printed. 
  • Tracking can be checked through our TRACK ORDER page
  • We send a tracking confirmation email for your convenience as soon as the tracking has been updated. 
  • If your tracking shows that "shipping label is created" but you don't see any updates, please allow 1-2 days for an update. 

More Information: 

  • For International Orders please allow some extra time since orders frequently get held up in Customs. This is no fault of ours or the shipping company. This is up to each individual country's government. 
  • We DO NOT offer refunds for any reason while products are IN TRANSIT. We will of course always work with you once you receive the products or before we ship them!

 

In case of questions, please contact us any time at info@room-frames.com