FAQ

WHEN WILL MY ORDER SHIP?

Please allow 1-3 days processing and production time for your order to ship out. Unless otherwise specified in the quote, delivery of goods shall be made within 7-15 Business days.
Please note that deliveries are not made on Sundays and other holidays. If you have questions about your tracking, simply reach out to us HERE.

Please see all of our Shipping Info HERE. 

 

How much do I have to pay for shipping?

Free shipping applies to all orders over $100.

Shipments to the following countries generally cost: USD 3.95.


United States, Germany, United Kingdom, Australia, New Zealand, Canada, France, Saudi Arabia,  Israel, Russia, Ukraine, Norway, Hong Kong, China, South Korea, Malaysia, Austria, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, Poland, Sweden, Turkey,  Finland, Ireland, Portugal, Brazil, Netherlands, Mexico.

If you don't see your country in the list above, different shipping costs may apply

 

WHAT IS THE DIFFERENCE BETWEEN FRAMED AND UNFRAMED?

Please see our pictures below:

I ORDERED 2 ITEMS, WHY DID I ONLY RECIEVE ONE?

Since we are not like any of the other companies around, when you order multiple items at a time they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!

DO YOU PROVIDE TRACKING INFORMATION?

Yes, your tracking number will be updated once the order has been shipped out.

MY TRACKING SAYS "NO INFORMATION AVAILABLE AT THE MOMENT".

For some shipping companies, it may take 2-7 days for the tracking information to update on the system. Please check back again in a few days for updated tracking information. Don't worry, if it says your item is "In Transit" it's on it's way. You will also receive updates every time the status of your package changes if you received a tracking number with your order. 

If you have any other questions, please contact us and we will do our best to assist!

WHAT IS YOUR RETURN POLICY?

Your satisfaction is our #1 priority. Once you've received your package, we encourage you to inspect the package to make sure that the items are what is described and meet your requirement. Try your items as soon as possible without removing the tags, altering, or washing if applicable. 

If you are not 100% satisfied with the quality of your purchase, you can return or exchange your undamaged/unaltered items within 14 days from the delivered date. Return shipping cost will be shouldered by the buyer.

Please note, we only accept full returns on unused, undamaged products. Products negligently packaged and returned damaged will be subject to a reduction of refund or no refund at all.

We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.

Do not send your purchase back to us unless we advised you prior to do so, sending it back to us without proper tracking and warehouse placement ID will result in the item being lost or unaccounted for.

Specimen - revocation form:

If you wish to revoke the contract, please fill up this form and send it back to us.

Return Address

Stratos Arampatzis
Wiesendamm 150
22303 Hamburg 
Germany 

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of a notification on paper) - Date

(*) Cross out the incorrect option.

To complete your return, we require a receipt or proof of purchase.

 

DO YOU HAVE A REFUND POLICY??

Please take a look at our Refund policy for further information.

*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense. 

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, American Express, PayPal and Bitcoin

NEED ADDITIONAL HELP? YOU CAN CONTACT US HERE.

info@room-frames.com

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